Terms & Conditions

1. Introduction

Welcome to CozyVale. By accessing or purchasing from our website (cozyvale.co.uk), you agree to these Terms & Conditions. Please read them carefully before placing an order. These terms outline the legal agreement between you and AUTUMN WALKS LTD, registered in the UK at Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF.

2. Products & Fulfillment

All our products are produced and fulfilled with care to ensure high quality and consistency. Each item is made to order, which means production begins only after you place your order. This approach promotes sustainability and reduces waste, but it also means we do not hold stock.

We reserve the right to refuse or cancel orders if products are unavailable, or if there are pricing or system errors.

3. Pricing & Payment

All prices are displayed in British Pounds (GBP) by default. For your convenience, our store also supports multiple currencies including EUR (Euro), USD (US Dollar), CAD (Canadian Dollar), AUD (Australian Dollar), and NZD (New Zealand Dollar). Currency conversions are approximate and based on the latest exchange rates at the time of purchase.

We accept secure online payments through trusted payment gateways. All transactions are encrypted for your safety. Orders will be processed only after payment has been successfully received and verified.

We reserve the right to update prices at any time without prior notice. However, confirmed orders will not be affected by later price adjustments.

4. Shipping & Delivery

Shipping times vary depending on the product and destination. Estimated delivery dates are provided at checkout, but delays may occur due to customs, postal issues, or other factors outside our control.

Once your order is shipped, you will receive a tracking number. If your order is lost or delayed beyond the expected timeframe, please contact us for assistance.

5. Returns & Refunds

Because all products are made to order, we do not accept returns or exchanges due to change of mind. However, if your item arrives damaged, defective, or incorrect, we will offer a replacement or refund. For details, please review our Refund & Returns Policy.

6. Intellectual Property

All content on this website — including images, designs, logos, and text — is the property of CozyVale or licensed to us. Reproduction or distribution without permission is strictly prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount you paid for the order in question.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you agree to our data practices.

9. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the site after changes means you accept the new terms.

10. Contact Information

If you have any questions about these Terms & Conditions, you can reach us at:

Email: support@cozyvale.co.uk
Company: AUTUMN WALKS LTD
Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF.
Phone: +44 7537 172305

Last updated: October 2025