Frequently Asked Questions

1. How long does delivery take?

Delivery usually takes 5–10 business days within the UK, depending on your chosen shipping option. International orders may take a little longer. We always aim to deliver as fast as possible.

2. Can I track my order?

Yes, once your order has been shipped, you’ll receive an email with a tracking number. You can use it to check the status of your delivery anytime.

3. What should I do if my item arrives damaged?

If your order arrives damaged or faulty, please contact us within 7 days of receiving it. We’ll happily replace or refund your item to ensure everything is perfect.

4. Can I change or cancel my order?

You can modify or cancel your order within a short time after placing it. If the order has already been processed or shipped, we may not be able to change it — but feel free to reach out and we’ll do our best to help.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Delivery times and costs vary by location and will be calculated at checkout.

6. How can I contact customer support?

If you have any questions or concerns, you can contact us directly:

• Email: info@cozyvale.co.uk
• Phone: +44 7537 172305
• Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF.

7. What payment methods do you accept?

We accept all major credit and debit cards, and other secure payment methods. All transactions are encrypted and safe.