Payment Policy

1. Accepted Payment Methods

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as other secure payment methods available at checkout. Additional regional or alternative payment options may also be offered depending on your location.

2. Currency

All prices are displayed in British Pounds (GBP). Currency conversions, if applicable, will be handled by your payment provider according to their current exchange rate and policies.

3. Taxes and VAT

All prices shown on our website include Value Added Tax (VAT) where applicable, based on current UK tax regulations. Customers outside the UK may be subject to additional customs duties or local taxes, which are the responsibility of the buyer.

4. Payment Processing

Payments are processed by our PCI DSS–compliant gateway to ensure all transactions are secure and encrypted. We do not store or have access to your full credit card details.

5. Billing Information

When you make a purchase, please ensure that all billing information provided is accurate and complete. Incorrect information may result in delays or failed transactions. Your card statement descriptor will appear as COZYVALE.

6. Failed or Declined Payments

If your payment is declined, please verify that all entered information is correct. You may also contact your bank or card issuer to resolve the issue. Orders will not be processed until payment is successfully completed.

7. Contact

If you have any questions or concerns regarding payments or billing, please contact our support team:

• Email: info@cozyvale.co.uk
• Phone: +44 7537 172305
• Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF.