Shipping Policy

1. General Information

At CozyVale, we strive to deliver your orders safely and promptly. All products are shipped to the address you provide at checkout. Please ensure that your shipping details are accurate and complete to avoid delays.

2. Processing Time

Orders are processed within 2-5 business days. Custom and made-to-order products may take slightly longer to prepare before shipping. You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods & Estimated Delivery

We offer standard and expedited shipping options. Estimated delivery times are as follows:

• Standard Shipping: 5-10 business days (UK)
• Expedited Shipping: 2-5 business days (UK)
• International shipping times may vary depending on the destination country.

Please note that delivery times are estimates and may be affected by customs, local postal services, or unforeseen delays.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery. If you do not receive tracking information within a few days of dispatch, please contact us.

5. Lost or Undelivered Packages

If your order does not arrive within the estimated timeframe, please reach out to us. We will investigate the issue and, if confirmed lost, provide a replacement or refund. Ensure that your shipping address is correct to avoid returns due to incorrect or incomplete details.

6. Contact Information

If you have questions or concerns about shipping, please contact us:

• Company: AUTUMN WALKS LTD
• Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF.
• Email: support@cozyvale.co.uk
• Phone: +44 7537 172305